entrepremom

just got this now:arapas7 wrote today at 1:09 AMDear poshbaby888 –

Greetings! It came to my attention that a complaint about a Del Monte product was posted in your blog. I am writing here to assure you and your fellow mommies that we take all consumer feedback very seriously and conduct a thorough investigation of each and every complaint.

Our Company has already retrieved a sample of the alleged foreign matter for analysis and the complainant, Gertee Borja, informed us that she will bring the packaging and the foreign matter to BFAD for further testing. We have requested complainant to furnish us with the BFAD results when available. In the meantime, we will submit a portion of the foreign matter to an independent third party testing agency. Separately, we will also conduct our own laboratory analysis.

With respect to the concern that the foreign matter allegedly found in the product is a squid, we have to note that it is impossible for any seafood – or any foreign object for that matter- to be present in the finished product given the nature of the equipment and the processes employed in its production. Our processes involve, among others, screening and filtering to remove any possible foreign object prior to filling in the individual packs.

Also, I would like to take this opportunity to clarify that the “rat parts” complaint previously raised is untrue. The laboratory investigation conducted by the UP Natural Sciences Research Institute has concluded that the product issue was a fungi. Such irregularity was caused by a pinhole on the pack. I have sent through your gmail account a scanned copy of the Business Mirror news article regarding our response to this previous complaint, in case you need more details; this is the same news article that your co-blogger, animetric, has shared in your forum through a link to her own blog.

Again, please be assured that Del Monte Philippines continues to be committed to provide our consumers products of high quality and to uphold the trust that our consumers have given us in the last 80+ years.

Sincerely,
Joel Omana
Manager- Quality Assurance
Del Monte Phils. Inc.

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