It seems that we’re facing a blank wall and that our complaint did not serve it’s useful purpose.

The first one to reply after several follow-up calls was Del Monte. The girl who answered Gertee told her that they need to see [and examine] the specimen first and reminded her that the rat parts issue was not true and in fact it was just a mold brought about by a small hole on the pouch blah blah blah. So Gertee asked her, have you seen my email and the attached pictures? No. Duh. It sure isn’t mold, right?

After several phone transfers, napunta call niya to a certain Ms. Joy of DoH. Oh di ba, she was calling BFAD, nakarating siya ng DoH

Ms. Joy enumerated to her the actual process of the complaint IF she was really willing to file a complaint against the Giant Company, Del Monte. She was trying hard not to sound discouraging – pero parang ganun na rin. She told Gertee that she has to go through a lot of this and that, blah blah blah ALONE. That if she wants daw to be free from all the hassle, she should give the specimen to Del Monte for them to investigate the case. Hay…

So asan na ang support from the government?

Pasok…Consumer Act of the Philippines

Bottomline nito, in cases like this: REPLACEMENT OF PRODUCT OR REFUND lang pala.

So she asked her “Di man lang kayo mag-didig deeper sa issue?” to which she was answered with “Kayo, kung gusto niyong mag file ng case pero ibang usapan na yun..” something to that effect. Hello…Gertee Borja against Del Monte…

This is so disappointing.

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