Treating your staff, you recognize them as being important human being in their own right, not just worker drones who are there to make you richer will pay off in a number of ways. For one thing, workers who are valued tend to be more productive, and for another, they are more likely to stay loyal to you and company. This will, of course, save you time and money and make your business stronger. The problem is working out how best to show your staff you really do care about them.
The good news is, I’ve put together a list of some of the most effective strategies to let your employees know they matter to you, right here.
Go Out of Your Way to Help Them Out
It’s not enough to only get involved with your employees when they’re having work issues that fall into your domain – a caring boss has to be willing to go out of their way to help their employees every step of the way, even if that means assisting them with personal issues too.
By helping them out with personal problems, you are making it clear that you value them as a person and you aren’t only interested in helping when it could benefit your bottom line.
Be Generous with Sick Time
Depending on where your business is based, you may be legally obliged to provide a certain amount of sick pay and time off when your employees are unwell. You can check out the employer’s guide to sick pay for more information about that. However, if you want your staff to feel valued, it’s never a bad idea to go above and beyond what is legally required of you and give them more time, space, and yes maybe even money, so that they don’t have to worry about getting back to work before they’re really up to it. They’ll really appreciate it and it will showing the respect and loyalty they show you and your company in return.
Don’t Act Like a ‘Big Boss’
Okay, so you can’t just completely stop being a boss. You have to give the orders and organize the staff, but that doesn’t mean that you should act as if you’re better than your employees. In fact, that’s probably the worst thing you could do if you want them to respect you, enjoy coming to work each day and work their hardest for you. When employees hate their boss, they take their frustrations out in any way they can, and their methods are rarely good for business.
Take an Interest
As well as assisting your staff in solving personal problems, you should try to take more of an active interest in their personal lives. This is a tricky one to pull off though because you don’t want to end up paying too much and looking creepy. Stick to the basics of asking about their mother, kid or pets, and perhaps their plans for the weekend, and you probably won’t go far wrong.
Back Them Up
If your staff have done something seriously wrong and they’re causing you or others serious problems, obviously that needs to be dealt with, but when it comes to minor issues and complaints, you’ll go a long way to showing your staff how much you care about them by taking their side and backing them when a client is being difficult.
Obviously, you don’t want to be rude to your clients or dismiss their claims, but if you can find a diplomatic way to resolve the situation that doesn’t involve taking it out on your staff and throwing them to the lions, you’ll secure your status as a good boss. This is a great guide to help you deal with customer complaints more diplomatically.Use it and modify it to fit your circumstances and you should be able to bring complaints to a happy conclusion for everyone.
Offer Better Perks
If you want to keep your employees onside, boost productivity and let your caring side shine, quite simply you need to offer better perks and rewards than anyone else in your industry.If your employees have done a good job, let them know by paying for dinner at a fancy restaurant, giving them a plusher office or organizing a trip to an amusement park. They’ll really appreciate the effort.
You should always be transparent with your employees, not only because it’s the right thing to do, but because it is the only way you can gain their trust and give them confidence that they’re working for a good boss and a great company. So, if layoffs are on the horizon or you’re going to have to make some serious changes in the office, make sure that they aren’t the last to know and definitely don’t leave it until the last possible moment to tell them.
Set Aside Time for Them
If you want to be a truly good boss, you should endeavor to set some time aside in your schedule each week where employees can come to you with any problems or concerns they have, however big or small.Not only will this show you care, but you’ll probably find that the issues your employees bring to you are issues which could help you to improve your business as a whole if they are acted on.
Invest in Them
Last but not by any means least, you should invest in your employees. Giving them opportunities to continue learning and expanding their knowledge by sending them on courses and enrolling them in classes (if they desire) is undoubtedly one of the best ways to ensure that your employees are as happy as can be expected.
You might not be able to do all of these things, but that doesn’t matter – implementing even just a couple of the ideas you like best should help you to show you care and ensure your staff are extremely happy working for you.